Terms of use

Coffee Craft runs cafés in Yerevan, Armenia, together with the Coffee Craft app and website (the “Service”). “We” and “us” mean Coffee Craft.

You may use the Service for lawful purposes only. You agree not to:

• give false information or use someone else’s account or payment method;
• interfere with the security or normal working of the Service;
• copy, resell or reuse our content without written consent;
• misuse promotions, promo codes or the loyalty program.

You can order with a phone number or email address. Keep your details up to date and keep your login private; you are responsible for what happens under your account. Tell us at once if you think someone else is using it. We may suspend an account that is misused.

Prices are shown in Armenian dram (AMD) at checkout and are final when you place the order. An online order is confirmed only once payment succeeds; an order at the counter is confirmed when the cashier accepts it.

Menu items, availability and pickup times can change. If something is unavailable we will tell you and offer a replacement or a refund.

Online payments are handled by our payment partners, Ameria Bank and Idram, under their own security rules. We never see or store your full card number. In the café you can pay in cash, by card or with Idram.

A paid order can be cancelled before preparation starts. Once preparation has started, cancelling is at the café’s discretion.

Refunds go back to the original payment method where the payment provider allows it, and can take several business days to appear. If something is wrong with your order, contact us and we will put it right.

Points, levels, rewards and cards (such as the Espresso Craft Card) belong to our loyalty program. They have no cash value, cannot be transferred or sold, and expire on the date shown in the app.

We may change the rules of the program or end it. We will tell you in the app before a change that affects your balance.

Each promotion and promo code has its own conditions. Unless stated otherwise they cannot be combined, and we may withdraw them if they are misused.

With your permission we send order updates and offers by push notification, SMS and email. You can turn push notifications off in your device settings and unsubscribe from marketing messages at any time.

Our products may contain or come into contact with allergens such as milk, nuts, gluten and eggs. If you have an allergy, tell our staff before you order. Photos are for illustration only.

The Coffee Craft name, logo, photos, texts and app belong to us or are used with permission. You may not copy or reuse them without our written consent.

We provide the Service as it is and work to keep it running, but we cannot promise that it will always be available or free of errors. As far as the law allows, we are not liable for indirect losses. Nothing in these terms limits your rights as a consumer under the law of Armenia.

We may update these terms as the Service changes. The date at the top shows the latest version, and using the Service after an update means you accept it.

These terms are governed by the laws of the Republic of Armenia. Questions? Use the Contact page on our website or the Help section in the app.